FAQs

We're here to help you make a gift that's not only beautiful but also meaningful and memorable. Just let us know how we can assist you in creating something wonderful.

If you still have questions after reviewing our FAQs please complete the contact form and we will get back to you shortly.

How can we help?

We're here to help you make a gift that's not only beautiful but
also meaningful and memorable. Just let us know how we can assist you in creating something wonderful.

FAQs Our Process

Do you engrave all of the slate products, coasters, signs, and serveware?

Yes! We do all the engraving for the coasters, signs, and serveware ourselves at our location.

Will I get a Design Proof?

Yes! You will receive an email with the subject Design Proof from HJs Kitchen.

Once we receive your approval, your order will be engraved.

Are all the designs by HJ's Kitchen?

Yes! Our custom designs and illustrations are exclusively ours, created by us in-house, so you won’t find them anywhere else.

Copyright All Rights Reserved © 2024 HJS KITCHEN

All Designs, Illustrations, and Product Photography by HJS KITCHEN

FAQs Product Care

Can I use the trays as a charcuterie board?

Yes! We cover both sides of the trays with food safe

Are the coasters and trays safe to use on my countertops and tables?

Yes! The bottom of the coasters and trays have felt discs to protect your countertops and tables. Felt protects surfaces from scratching.

How do I take care of slate?

  • Liquid spills will just be absorbed
  • To clean slate wipe just the top
  • Wash with soapy warm water on a nonabrasive sponge or washcloth, rinse with cool water with another cloth and dry completely.
  • Do not immerse in water
  • If greasy use rubbing alcohol

Is slate sustainable?

Yes! Slate is not simply beautiful, but it’s sustainable and eco-friendly.

FAQs Sustainable, Eco-Friendly, Recyclable

Are your products eco-friendly?

Yes! Slate is a natural stone that is sustainable, eco-friendly, and recyclable.

Do you use recycled packaging?

Yes!

  • Black packaging paper is eco-friendly and recyclable.
  • Black glossy gift boxes made from 100% recycled content and recyclable.
  • Shipping Boxes are corrugated boxes made from recycled paper and recyclable.

FAQs Returns

Do you accept returns or exchanges?

We thoroughly inspect products before engraving and again during packaging, ensuring you can feel confident when purchasing gifts.

If there is an issue with your order, please contact us within 10 days of delivery so we can resolve any manufacturer defects or production errors.

All our products are made to order and cannot be returned. However, if we make a mistake, though it’s a rare occurrence, we will gladly recreate your order.

Exchanges for defects or production errors must be approved before shipping back the merchandise. Please email support@hjskitchen.com with any concerns about your product.

Do you accept returns if I made a mistake on a personalized or custom-made order?

No, we cannot accept returns on orders that include incorrect artwork, spelling, typos, or any other errors submitted by the customer.

You will receive a Design Proof, so please proofread and spell-check all information thoroughly before approving the design.

Once we receive your approval, we will proceed with engraving your order.

FAQs Payments & Orders

What are my Payment Options?

We accept a variety of payment methods.

  • American Express
  • Aterpay
  • Apple Pay
  • Discover
  • Google Pay
  • Klarna
  • Mastercard
  • PayPal
  • Shop
  • Visa

How do I change or cancel a personlaized or custom order?

Once the order is placed and the check-out process has been
completed, it will not be possible to cancel an order due to the set-up and pre-production process that begins immediately upon receipt of the order.

How do I change or cancel an order?

Once the order is placed and the check-out process has been
completed, it will not be possible to cancel an order due to the set-up and pre-production process that begins immediately upon receipt of the order.

FAQs Shipping & Handling

What are your shipping fees?

Enjoy free shipping on orders shipped anywhere within the 48 continental United States.

Do you ship internationally?

No. At this time we ship anywhere within the 48 continental United States.

When will my order be shipped? When will it arrive?

We engrave orders after a customer approves of the Design Proof.

Personalized and custom orders typically ship within 7-10 business days, if all approvals have been met in a timely manner.

All products without personalization or customization typically ship within 3-5 business days.

Still have questions?

Please complete the form and we will get back to you shortly.

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