FAQs

How can we help?

We're here to help you make a gift that's not only beautiful but
also meaningful and memorable. Just let us know how we can assist you in creating something wonderful.

FAQs Our Process

Do you engrave all of the slate products, coasters, signs, and serveware?

Yes! We do all the engraving for the coasters, signs, and serveware ourselves at our location.

Are all the designs by HJ's Kitchen?

Yes! Our custom designs and illustrations are exclusively ours, created by us in-house, so you won’t find them anywhere else.

Copyright All Rights Reserved © 2024 HJS KITCHEN

All Designs, Illustrations, and Product Photography by HJS KITCHEN

FAQs Product Care

Can I use the trays as a charcuterie board?

Yes! We cover both sides of the trays with food safe

Are the coasters and trays safe to use on my countertops and tables?

Yes! The bottom of the coasters and trays have felt discs to protect your countertops and tables. Felt protects surfaces from scratching.

How do I take care of slate?

  • Liquid spills will just be absorbed
  • To clean slate wipe just the top
  • Wash with soapy warm water on a nonabrasive sponge or washcloth, rinse with cool water with another cloth and dry completely.
  • Do not immerse in water
  • If greasy use rubbing alcohol

Is slate sustainable?

Yes! Slate is not simply beautiful, but it’s sustainable and eco-friendly.

FAQs Returns

Do you accept returns or exchanges on personalized or custom-made products?

We examine products carefully before engraving and again at the time of packaging so you can feel confident when you are buying gifts.

If there is a problem with your order, contact us within 10 days of delivery in order for us to try and correct the situation if it's a manufacturer's defect or an error made in production.

Personalized and Custom-made items are refundable for
store credit. We will gladly reproduce any custom order if by some rare chance we made a mistake on our end.

Returns and Exchanges due to defect or production error must be approved prior to any
merchandise being shipped back. Please email support@hjskitchen.com with any problems or issues with your custom product.

Do you accept returns on products that are not personalized or custom?

No. We do not accept returns on products that are not personalized or custom?

We examine products carefully before engraving and again at the time of packaging so feel confident when sending gifts.

If by some rare chance a damaged product is received, and has not been used, please complete the form below and we will respond shortly.

Do you accept returns if I made a mistake on a personalized or custom-made order?

No. We cannot accept returns on orders that the customer provided us with incorrect artwork, spelling, typos, or other errors.

Please carefully proofread and spell-check all information provided to us.

FAQs Payments & Orders

What are my Payment Options?

We accept a variety of payment methods.

  • American Express
  • Aterpay
  • Apple Pay
  • Discover
  • Google Pay
  • Klarna
  • Mastercard
  • PayPal
  • Shop
  • Visa

How do I change or cancel a personlaized or custom order?

Once the order is placed and the check-out process has been
completed, it will not be possible to cancel an order due to the set-up and pre-production process that begins immediately upon receipt of the order.

How do I change or cancel an order?

Once the order is placed and the check-out process has been
completed, it will not be possible to cancel an order due to the set-up and pre-production process that begins immediately upon receipt of the order.

FAQs Shipping & Handling

What are your shipping fees?

Enjoy free shipping on orders shipped anywhere within the 48 continental United States.

Do you ship internationally?

No. At this time we ship anywhere within the 48 continental United States.

When will my order be shipped? When will it arrive?

We engrave orders after a customer places an order.

Personalized and custom orders typically ship within 7-10 business days, if all approvals have been met in a timely manner.

All products without personalization or customization typically ship within 3-5 business days before shipping.

Please note, if you request express shipping that applies to shipping time only.

Still have questions?

Please complete the form and we will get back to you shortly.

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